Every order from Anfas Al Khaleej Perfumes is carefully prepared. If your order arrives damaged, defective or incorrect, we will happily exchange it. For hygiene and quality reasons, we offer exchanges instead of refunds.
When can I request an exchange?
You can request an exchange if your perfume has a manufacturing defect, was damaged during shipping, or you received the wrong item. To qualify:
- Within 7 days: contact us within 7 days of receiving your order.
- Unused product: the perfume must be unused and in its original packaging.
- Proof of the issue: clear photos or a short video showing the defect or damage.
- Proof of purchase: your order number or receipt.
How to request an exchange
- Email us at info@anfasalkhaleej.com within 7 days of delivery.
- Include your order number, a short description of the issue and clear photos or a video.
- Our team will review your request and guide you through the exchange.
Refunds
We do not offer refunds. Any issue with your order is resolved by replacing the product, provided the conditions above are met.
Inspect your order on arrival
Please check your order when it arrives and contact us straight away if anything is damaged, defective or incorrect, so we can resolve it quickly.
Questions
Email info@anfasalkhaleej.com or call / WhatsApp +971 56 501 0439. See also our Shipping Policy and FAQ.