FAQ

-What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express),  bank transfers, and cash on delivery (COD) for orders in UAE.
-Is it safe to use my credit/debit card for payment?

Yes, we prioritize the security of your personal and financial information.

International Shipping:

-Do you offer international shipping?

Yes, we offer international shipping to various countries worldwide. You are eligible for free shipping for any order above 310 AED
How long does international shipping take?

International shipping times vary depending on the destination country and shipping method chosen at checkout. Generally, orders are delivered within [ 3 - 7 working days ].
Are there any additional fees for international shipping?

Additional fees such as customs duties and import tariffs may apply depending on the destination country's regulations. Customers are responsible for any applicable customs fees.

Checkback Program:

What is your Checkback Program?

Our Checkback Program allows customers to return their purchased items inside UAE within a specified period for a refund or exchange, subject to terms and conditions.
How do I return an item under the Checkback Program?

To initiate a return, please contact our customer service team within the specified return period. Provide your order details, reason for return, and any relevant information.
Is there a fee for returning items under the Checkback Program?

Return shipping fees may apply unless the return is due to a product defect or error on our part. Please refer to our returns policy for more information.

Money Back Warranty:

What does your Money Back Warranty cover?

Our Money Back Warranty guarantees a refund or replacement for eligible products that fail to meet quality standards or specifications within the specified warranty period.
How do I make a warranty claim?

To make a warranty claim, please contact our customer service team with your order details, description of the issue, and any supporting evidence such as photos or videos.
What is the duration of the Money Back Warranty?

The duration of our Money Back Warranty varies depending on the product and is specified at the time of purchase. Please refer to your product documentation or contact us for details.
Please note that the information provided here is for general reference only. For specific inquiries or assistance, feel free to contact our customer service team.