We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Last updated: Sep – 2023
Information We Collect
While using our Website, we may collect certain personally identifiable information that can be used to identify or contact you (“Personal Information”). Personal Information may include, but is not limited to:
- Email address
- Phone number
We may also collect non-personal information about your visit to our Website, such as:
- Browser type
- Operating system
- IP address
- Pages visited
- Date and time of access
How We Use Your Information
We may use the information we collect for various purposes, including but not limited to:
- Providing and maintaining the Website
- Sending newsletters or promotional materials
- Responding to your inquiries and providing customer support
- Analyzing and improving our Website and services
- Monitoring and preventing fraud and abuse
Disclosure of Your Information
We may share your Personal Information with third parties only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- In the event of a merger, acquisition, or sale of assets
We are committed to ensuring the security of your Personal Information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.
You may choose not to provide us with certain Personal Information, but this may limit your ability to use certain features of our Website.