Refund & Privacy Policy

Refund and Exchange Policy

At Anfas Al Khaleej, we strive to ensure customer satisfaction. Please review our updated policy regarding exchanges and refunds: Exchange Policy We do not offer refunds; however, exchanges are available under specific conditions. If your perfume has a manufacturing defect or was damaged during shipping, you may request an exchange. To qualify for an exchange, the following conditions must be met:

1. Report Within 7 Days: You must notify us of the issue within 7 days of receiving your order.
2. Unused Product: The perfume must be unused and in its original packaging.
3. Proof of Issue: Provide evidence of the defect or damage, such as photos or videos.
4. Proof of Purchase: Include the receipt or proof of purchase.

To initiate an exchange, please contact us at info@anfasalkhaleej.com with the necessary details. No Refunds We do not provide refunds under any circumstances. Our exchange policy ensures that any issues with your order are resolved by replacing the product, provided the conditions above are met. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly. How to Request an Exchange To ensure a smooth process, follow these steps:

• Email us at info@anfasalkhaleej.com within 7 days of receiving the item.
• Include your order number, a description of the issue, and clear photos or videos showing the defect or damage.
• Once your request is reviewed and approved, we will guide you through the next steps for the exchange.

We appreciate your understanding and look forward to serving you with the highest quality products.